Data Security and Privacy at Convvo AI
At Convvo AI, we are committed to ensuring the highest standards of data security and privacy for our users. Our platform leverages cutting-edge technology and robust security measures to protect your data, to ensure its confidentiality and integrity.
On this page, you can access links to data protection documentation and answers to frequently asked questions about how we comply with the GDPR and other privacy laws.
Is Our Platform Secure?
Security Measures and Technologies
Database: Our platform uses MongoDB Atlas for our database services, which provides built-in security features designed to protect your data. MongoDB Atlas is secured by default, and includes network isolation using VPC, encryption at rest using customer-specific keys, and real-time encryption of data over the network.
Authentication: For authentication, we employ Single Sign-on (SSO) via OAuth2 through Google and Microsoft, which means we never store your passwords, and leverage the advanced security measures provided by these platforms. This helps in reducing the risk of unauthorized access to your account.
Integrations: Additionally, we integrate securely with Zoom and Gong to access sales call transcripts. These integrations are conducted over secure channels with strict access controls, ensuring that data sharing complies with both our privacy policies and those of our integration partners.
How Is Data Handled and Stored?
Data Storage and Access
All data, including sales call transcripts and analysis, is stored in MongoDB Atlas, which provides robust data storage solutions with high durability and fault tolerance. Data is backed up regularly and stored in encrypted form.
Access to your data is strictly limited to your account. Each account's data is isolated and can only be accessed by users within that account, ensuring that personal and sensitive information is only accessible to authorized individuals.
Can My Data Be Identified as Belonging to an Individual?
Anonymity and Data Management
Our platform is designed to ensure that all data can be configured to minimize personal identifiable information (PII) exposure. While integrating and processing data from Zoom and Gong, identifiers such as names and company names can be detected and managed according to your company's data privacy policies. Nevertheless, our system ensures that access to this data is restricted to authorized users who already have access to the PII through the original platform (Zoom, Gong).
Handling of Personal Identifiable Information (PII)
PII Detection and Privacy
We treat the personal identifiable information (PII) such as names and company names within your data according to the strictest privacy standards.
PII is only accessible within the confines of the account that has permission to view the data, and is not shared outside this environment without explicit consent, in compliance with global data protection regulations such as GDPR and CCPA.
Links and Resources
Our Legal Documents
- Convvo AI Privacy Policy
- Convvo AI Terms and Conditions
- Infrastructure Policy
- Software Development Lifecycle
Our Partner's Privacy Policies
For any further inquiries or concerns about our data security practices, please contact our support team at hello@convvo.ai.